A dispatcher is a Lync-enabled account that is used to broker chats within Chime. The dispatcher needs a Lync-enabled account that is previously configured with your chat system. It is recommended that you create a user with a name that correlates with the queue you will create.
To add a new dispatcher to Chime, click the New Dispatcher button below the grid. This should bring the New Dispatcher window, which displays the following information:
The SIP address for the dispatcher. Note: All dispatcher accounts must be Lync-enabled to work with Chime
Optional additional information about the dispatcher
Specifies whether the dispatcher is used for Testing, Development, or Production
What chat platform the dispatcher is provisioned for
Domain that the account is provisioned in
Address of the chat server (Lync) that Chime will log in to
Full username of the account being used for the dispatcher
Password to use when logging into the chat server
To edit a dispatcher’s settings click the blue edit icon in the dispatcher grid. This will open a window with the same fields as the New Dispatcher window, but will allow you to edit an existing dispatcher. Make any desired changes, and click Save changes to update the dispatcher.
If you need to remove a dispatcher from Chime, click the red delete icon in the dispatcher grid. This will bring up a confirmation window, where you can confirm the removal or cancel. The removal will set the dispatcher as archived, and you can restore a dispatcher at a later point if you need to.