Instant Chime V5 is a SAAS service desk application that builds on the ideas that we have developed over many years and delivers
a next generation chat service desk using SAAS design, embedded CMS, and integration with cognitive services.
Ready for quick onboarding and multi-tenant deployments
Designed for self-service deflection and a continuous feedback cycle
SAAS click to chat service desk application for enterprise customers
Configurable chat workflows, ticketing integration, and machine learning integration
Embedded CMS provides tools for self-service deflection, portals, and chat workflow
Enable a customer tenant in minutes with simplified onboarding
Great looking chat UI for end users, agents, and managers
Designed for machine learning and cognitive services
Integrates with Microsoft Teams
End User Portal Chat Experience
Using Chime in a portal page is easier than ever with the new custom web clients, deployment buttons, and FAQ content. On a portal page
you have easily accessible answers to common questions and a modern chat interface that will connect that customer
with an agent. A live chat session between the customer and the agent will begin, enabling the guest to get immediate help.
Chime V5 Webclient Customization
Demo of the routing experience for guests in Chime V5 using a fully customizable web client
that opens a modal that can slide onto the portal page
Because Chime has the concept of roles/permissions, those designated as managers and admins
have a host of elevated abilities.
These abilities include monitoring ongoing chats, looking at charts and statistics,
generating reports, and much more.
Agents can quickly and easily accept an inbound chat just by clicking on a toast
notification. When connected, the agent will see a host of information about the
inbound guest. The agent also has access to any canned/standard replies that have been
created. Agents can send and receive files. Chime is designed to give agents the ability
to give help quickly and efficiently.
The Admin experience has been fully redesigned in Chime V5 as we are now using Orchard Core to extend the features we had in the past.
Admins are able to utilize Pipelines, Workflows, and Custom Web clients to make Chime exactly how you want it.
Additionally you cam manage users from the Admin area and addign different Agent lists
In Chime V5 we have added in 2 powerful features; Workflow and Chat Pipelines. These allow you to fully customize your chat Service Desk
in ways that were tricky in previous versions of Chime. Pipelines can enable you to have more nuanced prechat options for end users to
go through. You might have some FAQ content for them, or some knowledgebase information to provide to them, and then route to Agent after.
Workflows enable you to run automated tasks on events in Chime that can be used to send out emails, or add users to Chime, or create tickets.