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Enterprise IM Alerts

Broadcast critical information to anyone in your organization!

Alert Assist Tool - Current Version: 1.0.102

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Instant Chime Enterprise IM Alerts

Overview of Chime Alerts

  • Easily send personalized messages to individuals, groups, or to everyone in your organization
  • These alerts come in two forms- enhanced and standard
  • Enhanced alerts can have multiple languages, rich text formatting, and other various design options.
    These enhanced alerts will be displayed through a Chime Alert Assistant
  • Standard alerts can have multiple languages, rich text formatting, but no other various design options.
    It will be displayed through a Microsoft Lync® 2013 / Skype for Business® client
  • Instant Chime can turn Microsoft Lync® 2013 / Skype for Business® into a massive, instant contact tool
    to deliver critical information quickly and precisely to the people who need it across your organization.

Media

Video:

video thumbnail
December 9, 2016 (3:22)

New Features for Enterprise IM Alerts

Learn about some of the newest features for sending enterprise IM alerts in Chime 2.5.
Lync service desk
October 5, 2016 (2:58)

Chime Click to Chat - Enhanced Desktop Alerts

Learn about enhanced alerts, as well as how to create and deploy them.
Lync service desk
October 6, 2016 (4:02)

Chime Click to Chat - Alerts with White List Filtering

Learn about the ability to filter certain AD groups and agents

Screenshots:


Full sideshow of alerts (29)

Alert Management

The Chime Alerts UI is a one-stop shop for creating and managing alerts.

  • Create Alert - The Chime Create Alert Wizard guides the user through a simple 4-step process to quickly create and send alerts. Alerts can also be saved as a template.
  • Alert Templates - Displays any saved enhanced or standard alerts that are ready to be used at a later time. Create templates for foreseen issues, and let everyone know with only a few keystrokes.
  • Alert History - Lets the user view all active, scheduled, and expired alerts. Information and statistics of the alert can be reviewed through various charts and reports.
  • Alert Settings - Lets the user configure White List Filtering, which allows alerts sent from a queue to be restricted to AD groups that a Chime Administrator defines. These AD Groups will be used for directory searching when selecting the users/groups whom will receive alerts.

Examples

1) Company Wide: From the IT Department

Unexpected email server crashes for an international company, triggering a flood of calls to the help desk. With Chime Alerts, the help desk can proactively inform users that IT is aware of the problem and also provide updates on when service will be re-established - letting them focus on fixing the problem, rather than fielding calls. The IT department then sends an alert to their English, Arabic, and Hindi divisions, with the appropriate language for each.

2) Restricting groups

Chime Alerts can send messages by Active Directory group, which can be filtered through White List Filtering. If a company had a large amount of AD groups, it would be helpful to filter out the groups that are not needed. Thus, if you were creating a recurring alert, you could easily add the groups you need without pouring through a large list of users and groups in Active Directory.

3) Creativity

An alert does not have to be a boring piece of text. For example, a design company could send out an alert with a variety of pictures, videos, colors, rich-text, and other formatting. A typical meeting email does not have to come in the form of text. Enhanced alerts allow a user to use an assortment of tools to share their message with their employees.

How It Works

Chime uses a provided Lync®/#S4B account as a dispatcher to send out alerts to specified recipients. If the alert is enhanced, it will be displayed through our Chime Alert Assistant. It also monitors recipient's status to determine when the correspondence should be sent. All alerts are created and sent directly from the Chime UI. To make this easy, we built the Chime Alert Wizard. The wizard guides you through its simple, 4-step process. It also ensures that all required information is entered correctly, serving as a validation tool to prevent invalid or erroneous alerts from being created. The steps below demonstrate this process a bit further. Click on the screenshots to enlarge the image.

1) Create Alert:

Message

  • Add an alert title
  • Enter the message you wish to be sent
  • This message can be in multiple languages, use rich-text formatting, and have links, pictures and videos
Alert Message Alert Message page (5)

Choose Recipients:

  • Search Active Directory for users or groups
  • Add federated users
  • For Chime click-to-chat customers, you can add all queue agents or managers with one click
The recipients page is for adding users to receive the alert Alert Recipients page (5)

Options

  • Toggle the alert to Enhanced
  • Enhanced alerts can display the senders image, as well as the size and position of the alert on the screen
  • Enhanced alerts can have customizable title, body, and background color
An alert can be enhanced, with visual effects such as color, size, and display user Alert Options page (11)

Schedule & Priority

  • Alerts can be scheduled to deliver immediately or at a later date
  • Alerts expire in 1 week by default, but can have their expiration date configured
  • Alerts can be set to a Normal or High priority. High priority alerts send to recipients who are "Available", "Away", & "Busy"
An alert can be scheduled for a certain time, and given a priority Alert Schedule & Priority page (1)

2) Alert Templates

  • Alerts can be saved as a template to be reused again
  • Both enhanced and standard alerts can be saved
  • Alerts with multiple languages and formatting can be saved
Each alert can be saved as a template, which can be used for later use Alert Templates page (1)

3) Alert History

  • Let's the user view all active, scheduled, and expired alerts
  • Each alert has a Charts tab that shows alert graphs, such as "Alert Delivery Over Time"
  • Each alert has a Reports tab that shows alert statistics, such as who the alert was sent to, or if the alert was sent by email, IM, or the Alert Assistant
The Alert History page shows details about an alert Alert History page (9)

4) Alert Settings

  • Alerts can have White List Filtering
  • Allows alerts sent from a queue to be restricted to AD groups that a Chime Administrator defines
  • These AD Groups will be used for directory searching when selecting the users/groups whom will receive alerts
White listed groups of AD users for alerts Alert Settings page (2)

5) Receiving Alerts

  • Enhanced alerts are displayed to the recipient by the Chime Alert Assistant
  • Standard alerts are displayed to the recipient by a Microsoft Lync® / Skype for Business® client
  • If the recipient does not receive the alert through their respective client, it will be emailed to them
Here is an example of an enhanced alert Receiving Alerts (6)