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Featured Video

Chime Guest Experience with Skill Tags and Suggestions (3:22)
May 5, 2017

Learn about the brand new Chime Guest Experience. These features include how guests can choose a problem tag, look at suggestions, and start a chat!

All Videos (newest first)

May 9, 2017 (3:17)

Routing Tags and Suggestions

Learn how a manager can set up routing tags and suggestions for the Guest home page.
May 9, 2017 (3:31)

Chat Routing with IVR Menu

Learn how to let guests select problem tags from the Skype for Business Client.
May 5, 2017 (2:12)

Chime Guest Experience

Learn about the brand new Chime Guest Experience.
April 12, 2017 (2:10)

Service Now Integration

Learn how a virtual agent can integrate Chime with Service Now.
December 29, 2016 (1:21)

Chime Outage Notifications

Learn how to use Chime outages to display issues to customers or employees coming in on the web client.
December 9, 2016 (3:22)

New Features for Enterprise IM Alerts

Learn about some of the newest features for sending enterprise IM alerts in Chime 2.5.
December 9, 2016 (2:20)

Add Skill Tags with a Conversational Virtual Agent

Learn about adding problem area skill tags when a guest initiates a chat.
October 13, 2016 (3:46)

Chime Presence and Health Monitoring

See the new Chime Presence and Health Monitoring features.
October 12, 2016 (3:30)

Service Now Integration

Learn about Service Now integration in Chime
October 6, 2016 (4:02)

Alerts with White List Filtering

Learn how to use White List Filtering when sending Chime Alerts
October 5, 2016 (2:58)

Enhanced Desktop Alerts

Learn about Chime's spectacular Enhanced Alerts
May 20, 2016 (2:13)

Agent Assist Tool Setup

Learn how to install and configure the awesome little Chime Agent Assist tool.
May 6, 2016 (1:43)

What is a Virtual Agent?

Learn how a Chime virtual agent can assist a help desk agent by performing additional tasks while the agent is servicing chats.
February 25, 2016 (1:23)

Get Help Directly from Outlook®

Learn how to quickly initiate a chat with the help desk right from your Outlook client.
February 11, 2016 (1:46)

Enterprise IM Alerts

Quickly send out Lync-based alerts to everyone about outages, meetings, or anything you want!
February 2, 2016 (1:51)

Persistent Chat Rooms

The all new persistent chat rooms feature allows for back channel communications among agents and managers.
February 2, 2016 (1:45)

Alchemy® API Integration

Demonstrates how Chime can integrate with Alchemy® API via a virtual agent.
January 28, 2016 (3:27)

Virtual Agent Demo

High level overview of Chime’s Virtual Agent SDK with fun examples.
January 28, 2016 (2:36)

Salesforce® Integration

Learn how easily Chime for Lync®/Skype for Business® can integrate with Salesforce®.
January 28, 2016 (2:07)

MS Dynamics® Integration

See how easily Chime can integrate with Microsoft Dynamics®.
January 27, 2016 (2:04)

ServiceNow® Integration

Demonstrates how Chime can integrate with ServiceNow in the context window extension.
January 12, 2016 (2:24)

ITSM Integration

See how Chime can integrate with other service applications such as ServiceNow.
December 17, 2015 (7:00)

Full Click-to-Chat Demo

Watch this full but quick click-to-chat demo on many of the powerful features in Chime.
September 18, 2015 (0:53)

Control Panel for Office 365

Learn about the control panel in Chime for Office 365.
August 28, 2015 (4:13)

Customizing the Web Client

Learn how easy it is to quickly switch out the Chime logo with your own.
August 26, 2015 (1:31)

Lync to Lync Helpdesk Chat

See how you can easily connect to your Helpdesk via Lync.
August 19, 2015 (1:47)

Open Context Window in a Browser

See how easily you can open the Agent Context Window in a browser.
July 16, 2015 (0:36)

Dashboard Redesign

See the redesign of the Chime dashboard to include agent availability, number of people waiting, and more.
July 13, 2015 (1:42)

Skill Tag Routing

Set up skill tag routing to route inbound chats to experts with specified skill tag.
June 30, 2015 (1:47)

Management Overview

Learn how to track and monitor high level activity across the helpdesk.
June 25, 2015 (0:49)

Launch a Lync® Chat

Learn how easy it is to start a Lync® chat with a Chime queue right from a webpage.
June 12, 2015 (1:33)

ChimeHub Demo

Demo of how ChimeHub works showing an example of an external site connecting to Chime through ChimeHub.
June 11, 2015 (1:39)

Setting Up ChimeHub

Learn how to set up ChimeHub to expose your existing Chime instance to external networks or customers.
June 8, 2015 (1:14)

Transferring a Chat

How to transfer a chat by inviting another agent to join the conversation.
June 2, 2015 (0:48)

Agent Accepts Chat

Example of how to accept a chat as an agent using Microsoft Lync®.
May 29, 2015 (1:45)

Skype for Business

How the Chime client window extension works with Skype for Business®.
May 27, 2015 (1:24)

Agent File Uploads

Example of how an agent can upload a file to the seeker.
May 22, 2015 (1:54)

Click-to-Chat Demo

Demonstrates how customers or employees can get help through Chime's click-to-chat application for Microsoft Lync®.
May 20, 2015 (1:03)

Seeker Chat History

Find and view the chat history of seekers' previous conversations.
May 15, 2015 (1:03)

Standard Replies

Shows managers and admins how to configure standard replies for agents to use.
May 12, 2015 (1:27)

Client Window Extension #2

Some of the new features added to the Chime client window extension.
May 6, 2015 (1:37)

Client Window Extension #1

Some of the new features added to the Chime client window extension.
April 17, 2015 (0:37)

Adding License Key

Shows admins how to add a license key.
April 10, 2015 (1:01)

Seeker Rating Agent

Seekers can rate the agent and leave comments about their chat session.
April 9, 2015 (0:51)

Queue Scheduling

Schedule queues to turn on and off at specific times.
April 3, 2015 (0:51)

Add & Remove Agents

Shows managers and admins how to add and remove agents to a queue.
April 1, 2015 (0:55)

Email Transcripts of Chat

How to use Email Transcript feature to request an email containing a transcript of the chat.
March 23, 2015 (1:56)

Screen Sharing Chime

Agents can send the seeker a link and step up that conversation into a screen sharing session.
March 4, 2015 (0:48)

Overview of New Features

A brief look at some of the many new features of Chime 2.0.