Chime Agent Translation Tool

Overview

The Chime Agent Translation Tool is a new feature set that has been added onto the existing Chime Agent Assistant. The Chime Agent Assistant is a client-side application that gives the service desk agent the ability to auto accept Chime chats and open the agent context window extension. The new features allow agents to perform live translation for messages that are in Chime chats.

The Chime Agent Translation tool uses Microsoft Azure Translation services to translate incoming and outgoing messages and it integrates with the existing Agent Assistant allowing Agents to seamlessly integrate language translation into their chats.

• Chime 2.6 Agent Training User Guide
• Download Agent Translate Tool

Additional Information

For more information on how Chime integrates into a international helpdesk check out our page covering Global Multi-language Service Desks

If you have any problems downloading and installing the application, please contact our Support Team

Features

Optimize an international helpdesk with live translation

Give your experts a variety of tools to help people from all around the world

• Integrate with existing translation service or create a new one
• Encrypt the translation key for secure translation
• Choose from over 60 languages to translate to and from
• View original messages and translated messages
• Preview translated messages before sending
• Send translated messages directly to guests

Guides, Screenshots, and Videos

Assist Tool Features (10)

Agent Translate Features (12)

January 17, 2018 (2:11)

Instant Chime Help Desk Example with Real Time Translation

Learn about all of the new translation features in the Agent Assist tool

May 20, 2016 (2:13)

Agent Assist Tool Setup

Learn how to install and configure the awesome little Chime Agent Assist tool.