To read about the implementation of Chime for Teams in a global service desk utilizing Azure Translation Services, check out this
Case Study - Instant Chime and Microsoft Teams for EML Service Desk (pdf)
To read about the implementation of Chime for Teams in a service desk for users out at sea and across 8 countries, check out this
Case Study - Instant Chime and Microsoft Teams for Neptune Energy with TCS (pdf)
Charts and Reports
With Chime for Microsoft Teams, you can quickly render, download, and export many
types of charts and reports
about the conversations that have taken place within Chime.
Both managers and admins have the ability to view both system level and queue level charts and
Managers can only view charts and reports for the queue or queues they are
responsible for managing.
Admins can view charts and reports for any and all queues within the entire system.
Click Here ⇨
Complete List of Charts and Reports.
Prerequisites and Install
For the prerequisites of setting up Chime for Teams, click here »
For a list of steps on getting the Chime for Microsoft Teams installed, click here »
We understand Instant Chime will be deployed and managed as a part of a larger, more complex
enterprise IT ecosystem.
Our design-centric approach focuses on ease of use in both the back and front end of the solution.
Instant customers leverage their existing Microsoft Teams framework with no additional heavy
lift for a clean installation process and a modern user interface so help desk agents can be up and
servicing employees quickly with minimal training.
Chime integrates with your existing systems allowing you to extract more value out of your
With Chime you own both the application and the data. Chime pricing is based on a per-queue model
the number of agents you can invite into a session for support.
With other solutions typically priced based on a per agent/per year annual fee, costs can mount
Our sliding scale supports an ROI based on increased agent productivity and leveraging your existing
IM and UC platform investment.