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What is Instant Chime for Microsoft Teams?

Instant Chime for Microsoft Teams marks the next step in the evolution of the enterprise service desk leveraging Microsoft Teams.

We have a few core concepts driving many of the features in this release:

  • Service Desk application that integrates fully with Microsoft Teams
  • Integrate with custom bot initiatives - including Microsoft Bot Framework applications
  • Adaptive cards for improved UI and conversation flow
  • Tools to help connect with cognitive services for self service and agent deflection
  • More than 50 charts and reports to cover usage and metrics

Contact Sales by phone 1(844)330-3440 or by email

High Level Demo and Presentation



We understand Instant Chime will be deployed and managed as a part of a larger, more complex enterprise IT ecosystem. Our design-centric approach focuses on ease of use in both the back and front end of the solution. Instant customers leverage their existing Microsoft Teams framework with no additional heavy technology lift for a clean installation process and a modern user interface so help desk agents can be up and servicing employees quickly with minimal training.