What is Instant Chime for Microsoft Teams?
Instant Chime for Microsoft Teams marks the next step in the evolution of the enterprise service desk leveraging Microsoft Teams.
We have a few core concepts driving many of the features in this release:
- Service Desk application that integrates fully with Microsoft Teams
- Integrate with custom bot initiatives - including Microsoft Bot Framework applications
- Adaptive cards for improved UI and conversation flow
- Tools to help connect with cognitive services for self service and agent deflection
- More than 50 charts and reports to cover usage and metrics
Contact Sales by phone 1(844)330-3440 or by email sales@instant-tech.com
High Level Demo and Presentation
Features
-
Customer Experience
After a customer clicks a button on a web page, Chime will launch a new window that will
connect that customer with an agent. A live chat session between the customer and the agent
using Teams will begin, enabling the guest to get immediate help.
-
Agent Experience
Agents can quickly and easily accept an inbound chat just by clicking on a toast
notification. When connected, the agent will see a host of information about the
inbound guest. The agent also has access to any canned/standard replies that have been
created. Agents can send and receive files. Chime is designed to give agents the ability
to give help quickly and efficiently.
-
Manager Experience
Because Chime has the concept of roles/permissions, those designated as managers and admins
have
a host of elevated abilities.
These abilities include monitoring ongoing chats, looking at charts and statistics,
generating
reports, and much more.
Mission
We understand Instant Chime will be deployed and managed as a part of a larger, more complex
enterprise IT ecosystem.
Our design-centric approach focuses on ease of use in both the back and front end of the solution.
Instant customers leverage their existing Microsoft Teams framework with no additional heavy
technology
lift for a clean installation process and a modern user interface so help desk agents can be up and
servicing employees quickly with minimal training.
Customer Experience
After a customer clicks a button on a web page, Chime will launch a new window that will connect that customer with an agent. A live chat session between the customer and the agent using Teams will begin, enabling the guest to get immediate help.
Routing With Self Service (8)
Guest Using New Web Client (5)
Routing In Teams (8)
Guest Dashboard (5)
Agent Experience
Agents can quickly and easily accept an inbound chat just by clicking on a toast notification. When connected, the agent will see a host of information about the inbound guest. The agent also has access to any canned/standard replies that have been created. Agents can send and receive files. Chime is designed to give agents the ability to give help quickly and efficiently.
Introduction to Chime for Microsoft Teams (11)
Agent using the Web UI and Translation Tool (7)
Agent Experience (4)
Manager Experience
Because Chime has the concept of roles/permissions, those designated as managers and admins have a host of elevated abilities. These abilities include monitoring ongoing chats, looking at charts and statistics, generating reports, and much more.
Mission
We understand Instant Chime will be deployed and managed as a part of a larger, more complex enterprise IT ecosystem. Our design-centric approach focuses on ease of use in both the back and front end of the solution. Instant customers leverage their existing Microsoft Teams framework with no additional heavy technology lift for a clean installation process and a modern user interface so help desk agents can be up and servicing employees quickly with minimal training.
