1. « Release Notes
2. Chime 2.7

Releases:

• v2.7.9741 (June 6, 2018)

Details:

• Changed the start/stop toggle in Queue Settings to Start, Stop, and Restart buttons
• If a dispatcher account has invalid credentials when a queue is started the UI surfaces a message for the queue settings and control panel
  • Invalid Credentials notification in Queue Settings
  • Invalid Credentials notification in Control Panel
• Added a validation message when starting and stopping a queue
  • Start Queue Notification
  • Stop Queue Notification
• Added new Chart: Chats Under vs Over Target ASA
• Added additional options for enhanced alerts:
  • Can now optionally show or hide the queue image
    • "Use Queue Image" option
    • Alert without queue image
  • Added new enhanced alert ‘types’, Acknowledge, No Button (6)
• Added ability to dispatch alerts to users running Skype for Business client on a Mac OS (6)
• Added additional presence detection when sending alerts to detect if a user is running on a Mac based client or if the end-point has the ability to receive an IM (for instance, a phone might have presence but not have the ability to receive an IM)
• Updated the UI for Alert Settings to be more clear
• Improved performance of System Dashboard
• Added a detailed explanation of FIFO queue routing for ‘Always route guests in order of arrival’
• Resolved an issue where uploading attachments for the agent and seeker did not work
• When a queue is running you are now unable to remove the dispatcher
• Cleaned up the UI for sending out email notifications and added an area to specify addressees to send to
• Added some UI in Queue Setting to indicate if guests are allowed to request chat transcripts
• The Send Email Transcripts button on the Context Window Extension will no longer fail to send out email transcripts
• Fixed the link to rate a session through an email transcript
• Alert delivery performance: based on internal load testing of the alerting module, please set the Admin\Settings\Alert Settings\Number of concurrent tasks allowed value to a minimum of 4
• Added: support for additional localized languages
• Fixed issue pertaining to queue rollover