Added an option in email settings and the settings.xml file to disable message timestamps on chat transcript emails sent to guests (add key="showtimestampsintranscript" value="True" )
Fixes for bugs resulting when the SIP URI of an agent is changed
Improvements to robustness of communication between the queue and parent Chime processes.
Chats that are being handled by a pre-chat virtual agent will now show a new status (Pre-Chat) on the dashboard details and monitoring panels, and only show as Waiting when they are actually being routed to an agent
When an agent signs out of Skype for Business, their active chat count will always reset to 0.
Fixed an issue with Microsoft.Azure.ActiveDirectory.GraphClient.dll library failing to install correctly on upgrades.
Chats that have been deflected by a pre-chat virtual agent cannot continue and route to an agent.
Office 365 UCWA error handling improvements
Search by seeker email in Dashboard/Session History is now case-insensitive
Fix for bug where Connected Time would sometimes not be recorded correctly if a transient database connectivity error occurred.
Fix for display of agent active chat count on Desk Agents panel of queue dashboard.
Performance improvements in sending outage notifications to guests using Skype for Business