Fixes for threading issues that could cause a queue to stop processing new incoming chats, and require a queue restart.
Fixes for threading issues with Virtual Agents that could cause a chat to remain stuck in Waiting and not route to an agent.
Fixes for caching issues that could show inconsistent counts of Waiting chats between different components of the queue dashboard.
Improve synchronization between queues to prevent agents from being prompted to accept more chats than their Max Concurrent limit should allow.
Improve synchronization of active chat counts between the engine and the display on the queue dashboard.
Fixes for inconsistency of recorded wait time when guests abandon chats while being processed by a virtual agent or while being connected to an agent.
Reduce time required to connect an agent with the guest when using Skype context window extensions, to reduce wait times.
When an agent is removed from a queue while Disabled, then added back to the queue, the Dashboard UI should correctly show that the agent is still Disabled.
Improvements to error notifications when queues lose connectivity to Lync servers and resiliency on password changes.
Fixes to prevent adding duplicate entries for an agent via the Queue Settings UI.
Support for exporting reports in local timezone in addition to UTC.
Loading indicator for Advanced Logs and improved load time when collecting data on available log files for download.
Configuration Wizard improvements:
Installer should maintain Active Directory connections that are configured to use GC:// rather than LDAP://
Improved SSL/TLS configuration dialog in the Configuration Wizard
Optional integration with Microsoft ApplicationInsights for monitoring and logging.
Option to verify the integrity of the Chime application database with the Config Wizard
Automatic backup of settings.xml when editing via the Config Wizard settings editor
Fallback method for creating alerts if the database used does not support bulk inserts.
Additional public APIs for retrieving available skill tags for queues and agents