For the Available Agents over 24 Hours report, make sure that we grab the baseline availability of an agent
before the time period selected. This fixes the issue that might arise if an agent’s presence hasn't changed
in over a day.
Updated how we sorted agents to show their Chime and Lync availabilities in agent lists on the agent list
on the Queue Dashboard.
On the Agents page of the Queue Dashboard, we now custom sort the agents by Chime availability and then by
Lync availability. This ensures that agents available in Lync and Chime are at the top.
If a user is added to a queue, but has ever signed into Lync, the Agent Availability for Date no longer
shows an empty string for presence