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- Chime 2.4 Service Release 2
Chime 2.4 Service Release 2 - v2.4.5392
(July 25, 2016)
Main New Features:
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API for displaying Lync® and Chime presence
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Added support for User ratings and Comments when using the ChimeHub
Bug Fixes:
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The following issues have been fixed:
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Chat routing issue where an agent might be prompted to accept a chat when the seeker has closed the session
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Lync®/Skype for Business® would silently end a waiting chat
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Chat statistics by queue reports column totals seemed incorrect
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Agent receiving more chats than their concurrent limit
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Chats not being routed when a seeker sends an attachment before an agent has accepted the conversation
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Dashboard labels are incorrect when viewed in months in certain time zones
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Issue that might produce a KeyNotFound error when using ChimeHub