v2.4.4645 | Service Desk Software

Chime 2.4 Beta - v2.4.4645 (March 7, 2016)

New documentation about how to debug virtual agents in the Sandbox using Visual Studio
Sandbox unloads virtual agents that exceed 20 seconds to load
Show error messages from virtual agents that time out when they’re loaded in the Admin section
Disable all virtual agents if they are unloaded because of a virtual agent exceeding the timeout value when loading
Make the timeout value for loading virtual agents configurable in settings.xml
Improved the filter of the log files
Added a more informative web client error message
Ability to send email to a specified queue address for ticketing

Sandbox associates virtual agents correctly if they’re moved from “loaded” to “ready for testing” individually
Update queue’s settings associated with a virtual agent when that virtual agent status is changed from enabled/disabled in the Admin panel
Fixed bug where end date could be before the start date on session
Fixed bug where Basic Details was unable to be exported as a CSV
Converted session history to use local time
Fixed tool tips being cut off
Fixed issue where Queue Status and State might be displayed in an odd position based on screen resolution
Fixed issue with Office 365 rollover queues
Updated the link for the .NET 4.5.1 with the live address
Fixed issue with table not rendering long questions correctly
Fixed issue where queues would come online if a schedule is added to it
Catch exceptions if we are unable to write to the database due to size restrictions or SQL logging restrictions