1. « Release Notes
2. Chime 2.3

Chime 2.3 - v2.3.3266 (October 6, 2015)

Main New Features:

• New System Variable to display the seeker's waiting time in h:m:s format
• Ability for Administrators and Managers to manually end chat in the queue
• No longer allow web client chats to start if the queue is offline or unavailable
• Improved validation of the dispatcher accounts
• Localized the timestamps when displaying the chat history details
• Ability to track the IP address of web client chats
• Added Administrative control panel to enable and disable On-Prem and Office365 queues
• Added O365PresenceIntervalSec to allow customers to be able to control how often the agents presence is checked
• Office 365
  • Improved Office365 robustness
  • Optimize Office 365 expert authentication
  • Increased time to obtain list of user for selecting administrators at install
  • Administrative Control Panel that will display the PID of Lync^® and Lync^® Online app associated with a queue
  • Improved validation of the Office365 web client set-up
  • Display the seeker's SIP address in Queue details for users that we are unable to get their full name from Office365
  • Display the seeker's question in the conference chat with the agent, dispatcher and seeker
• New Chart and Metrics
  • Chart Statistics by Queue

Screen Shots:

Screen Shots (4)

Bug Fixes:

• Fixed issue with Skype plug-in injecting additional code around phone numbers, causing our text resource message limit to be reached
• Fixed issue where updating an agent may cause a "An expert with this LoginName already exists" message to appear
• Fixed issue where the System Offline Text resource was not being used if the queue was offline
• Fixed issue where certain column were not sorting under Queue Dashboard > Details
• Fixed issue where RTF and HTML encoded chat message have the encoding stored in the chat history
• Fixed issue where some charts might be displaying the day before due to time zone mismatches
• Fixed issue where a queue might need to be restarted if all agents are unavailable then become available
• Fixed issue that Email transcripts were being sent when a chat wasn't connected
• Fixed issue where the Agents name in the Text resources was "Null" -- It is now the agents full name
• Fixed issue where Average Seeker Rating by Agent chart wasn't being displayed
• Fixed issue where the declined/ignored count was off in the agent dashboard
• Fixed Office365 issue where Lync and Lync Online apps for a queue might continue to run after the queue has been shut down
• Fixed Office365 issue where an agent would be available, but show as offline