1. « Release Notes
2. Chime 2.2 Release Candidate

Chime 2.2 Release Candidate - v2.2.3013 (July 13, 2015)

Main New Features:

• Skill Tag Routing - Ability to route inbound chats based on an agent's area of expertise
• Skype for Business^® support
• Rollover queues
• Office 365 Active Directory Support
• Updated Dashboard
• Prevent ability to create a dispatcher using the same Lync^® account as the web client endpoints
• Prevent ability to use the same account for Lync^® on premise and Lync^® Office 365 web clients
• Information on how to launch the Lync^® client from a web link - see video below and the FAQ
• New Charts
  • System Level
    • Available Agents Over 24 Hours
    • Concurrent Chat Percentage by Agent
    • Concurrent Chat Percentage by Queue
    • Concurrent Chat Percentage Over Time
    • Conversations by Seeker
    • Sessions by Problem Tag
    • Sessions by Session Tag
  • Queue Level
    • Conversations by Seeker
    • Available Agents Over 24 Hours
    • Concurrent Chat Percentage by Agent
    • Concurrent Chat Percentage over Time
    • Sessions by Problem Tag
    • Sessions by Session Tag

Videos:

July 13, 2015 (1:42)

Skill Tag Routing

Set up skill tag routing to route inbound chats to experts with specified skill tag.

June 25, 2015 (0:49)

Launch a Lync^® Chat

Learn how easy it is to start a Lync^® chat with a Chime queue right from a webpage.

July 16, 2015 (0:36)

Dashboard Redesign

See the redesign of the Chime dashboard to include agent availability, number of people waiting, and more.

Bug Fixes:

• Chime Hub connection status is no longer green before approval
• Fixed issue for long delay for a queue to go online after switching from being based on schedule to availability
• Fixed charting issue: total chat duration shows different values than total chat duration by agent
• Unconnected chats with a duration of 0 seconds are no longer being calculated in the average chat duration
• One the seeker details page, the chart reflecting seeker history now properly reflects the data in the table below
• Fixed database query getting messages in a conversation that sometimes failed to retrieve chat history
• Fixed issue: Agent's messages disappear in a chat where seeker was rolled over
• In a rollover queue, files from seeker now show up in the Files tab in the context window
• Fixed issue: No prompt to accept or decline incoming seeker request in rollover queue
• Fixed issue: Agents did not see new requests from a seeker caused by agent being mis-calculated and the routing getting jammed up
• Fixed some minor queue scheduling issues