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Migrate your contacts from Sametime® to Skype for Business®

Easy as 1, 2, 3!

Login, Migrate, Start Chatting!

User Guide I'm ready. Let's Go!

1. Login

Login to the app using your Microsoft credentials.

Login page
Migrate Groups

2. Migrate Groups

a) Migrate all.
b) Migrate just a few groups.

Questions? Check out the

3. Start Chatting!

Your contacts should take a few moments to show up and then you're ready to go!

Start Chatting

Frequently Asked Questions

1) Not all of my Sametime groups are showing up in the web tool, why not?

The Buddy List Migrator web tool can only migrate your private groups. Public groups won’t be displayed for migration.

2) Buddy List Migrator is telling me an error occurred and it can't migrate all my Sametime contacts. I have a very large buddy list or Sametime group. What does this mean?

Skype for Business has a buddy list size limitation of 250 contacts. If you have more than 250 contacts in your Sametime buddy list, or in a group, you won’t be able to migrate all of those contacts due to this limitation. Try choosing to migrate just the Sametime groups that you use the most, not all of them. Or choose a smaller group to migrate.

3) I accidentally migrated a group that I didn't mean to, how can I undo it?

There's no undo function in the Buddy List Migrator web tool. You can delete a group from your Skype for Business desktop client by clicking on the "GROUPS" tab, then right-clicking the group name and hitting "Delete group".

4) After I migrated group 'X', there's not the same number of contacts on the Sametime side as the Skype for Business side in that group.

There’s a couple of reasons why the number of contacts in a group wouldn't be the same after a migration. One reason, is if there was already a group named 'X' in Skype for Business with contacts in it. If that's the case then after the migration happens the group on the Skype for Business side might have more contacts than on the Sametime side. Another reason why the groups might have different numbers of contacts is if there were duplicate contacts in the Sametime side. If there are duplicate contacts, they will be de-duped on the migration. In this case, the Skype for Business side might have less contacts than the Sametime side.

5) In the Buddy List Migrator web tool I see an error that a contact was not found.

This happens when the web tool can't resolve a contact in your Sametime buddy list. This might be a corrupted contact, or the user’s e-mail address might no longer be valid. You can still perform the migration, but it's a warning that this user won’t be migrated. Contacts that are not found are shown in black in your Sametime contact list.

6) My Sametime group 'Favorites' is moved into the Skype for Business group 'Pinned Contacts'. That's wrong! Furthermore, the group named 'Favorites' doesn't appear in Skype for Business.

By default, every Skype for Business contact list has two groups named 'Favorites' and 'Other Contacts'. When the web tool tries to migrate a group called 'Favorites' to Skype for Business, it says, "You can’t do that. You already have a group named Favorites!" What’s confusing is that 'Favorites' group has a display name of 'Pinned Contacts'. So when you see 'Pinned Contacts' in Skype for Business, just read it as 'Favorites'.

7) I migrated the contacts that I want, and I see them appear on the Skype for Business side in the Buddy List Migrator web tool, but when I look at my Skype for Business desktop client I don't see them, or some are missing. Where are they?

Theree are two things that might be happening here...

  1. First are you looking at the "GROUPS" view on your Skype for Business desktop client?
  2. Also, the Skype for Business client periodically refreshes its contact list from the cloud. At the moment you are looking, it might not have refreshed since you finished your migration. To force the contact list to be refreshed, simply sign-out and then sign back in again.