Overview of Chime for Microsoft Lync®

IM enable your internal and/or external service desks with Chime to extend the value of your Microsoft Lync® investment. After more than 10 years of developing IM-based chat solutions for large enterprise help desk and service centers, we built Chime to meet the scalability, expert routing and integration needs of today�s social enterprise.

• Support employees, partners and customers with click to chat functionality for virtually every business use case
• Set routing rules based on role, subject matter, geography or other filters
• Monitor and track activity with rich dashboards - requests in queue, agent productivity, trending issues and more
• Capture full record of all case interactions for easy escalation and fast resolution
• Interactive reports enable informed decisions to drive smarter operations and business growth

Benefits

Chime-enable your service desk today and realize the following benefits

• Increase agent productivity with concurrent chat session management
• Improve employee satisfaction with easy access to help and seamless escalation from IM to voice to video or screen sharing tools
• Identify trends through real-time activity monitoring and reporting
• Add value and traction to your Microsoft Lync® platform investments

Demo Movies

Chime Overview

Chime Installation

Lync Client Window Extension

Chime Live Chat

Screenshots

Dashboards Chime Lync Client Window Extension Chime Microsoft Lync Client Chime Web Client

Agent Experience Queue Settings Admin Settings Installation

High Level Presentation

Mission

We understand Instant Chime will be deployed and managed as a part of a larger, more complex enterprise IT ecosystem. Our design-centric approach focuses on ease of use in both the back and front end of the solution. Instant customers leverage their existing Lync® framework with no additional heavy technology lift for a clean installation process and a modern user interface so help desk agents can be up and servicing employees quickly with minimal training.

Pricing

Chime integrates with your existing systems allowing you to extract more value out of your infrastructure investments. With Chime you own both the application and the data. Chime pricing is based on a per-queue model according to the number of agents you can invite into a session for support. With other solutions typically priced based on a per agent/per year annual fee, costs can mount quickly. Our sliding scale supports an ROI based on increased agent productivity and leveraging your existing IM and UC platform investment.