- « Release Notes
- Chime 2.7.7
- v2.7.9784.0 (February 13, 2019)
- Fix issue that could cause Office 365 queues to stop retrieving events from the UCWA API
- Fix edge condition when an agent declines a chat and the guest drops simultaneously.
- Fix timeout when waiting for prompt to agent to accept chat that caused Network Errors in routing.
- Ability to send a direct message to waiting seekers from the queue monitoring panel.