System Variables

These variables can be used in Text Resources and Standard Replies to replace the variable text with live data from Chime

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Name Definition Example
{ChatID} Chime ID of a chat session Your session is: {ChatID} => Your session is: 1066
{ConnectedExpert} URI of the expert servicing the chat session You are connected with {ConnectedExpert} => You are connected with sip:jdoe@example.com
{ExpertDisplayName} Display name of the expert servicing the chat session You are connected with {ExpertDisplayName} => You are connected with John Doe
{ExpertEmail} Email address of the expert servicing the chat session You are connected with {ExpertEmail} => You are connected with johndoe@example.com
{ExpertFirstName} Given name of the expert servicing the chat session You are connected with {ExpertFirstName} => You are connected with John
{ExpertLastName} Surname of the expert servicing the chat session You are connected with {ExpertLastName} => You are connected with Doe
{ExpertID} Chime expert ID of the expert servicing the chat session You are connected with expert {ExpertID} => You are connected with expert 42
{RolloverQueueName} Name of the queue that unanswered chats will roll over to Transferring to {RolloverQueueName} => Transferring to IT Helpdesk
{SeekerDisplayName} Display name of the seeker in the chat session Hello {SeekerDisplayName} => Hello Mark Twain
{SeekerFullName} Full name of the seeker in the chat session Hello {SeekerFullName} => Hello Mark Twain
{SeekerFirstName} Given name of the seeker in the chat session Hello {SeekerFirstName} => Hello Mark
{SeekerLastName} Surname of the seeker in the chat session Hello {SeekerLastName} => Hello Twain
{SeekerUri} IM URI of the seeker in the chat session Hello {SeekerUri} => Hello sip:mtwain@tomsawyer.net
{SeekerSamAccount} Windows login name of the seeker in the chat session (without domain) Hello {SeekerSamAccount} => Hello mtwain
{SeekerQuestion} Initial question asked by the seeker in the chat session You asked: {SeekerQuestion} => You asked: I can't log into my email
{SeekerToken} Unique ID of the seeker in the chat session Hello {SeekerToken} => Hello BBCFAF00-FFC9-4A01-81D7-E0B46FA343C6
{SeekerTimeWaiting} Amount of time the seeker has waited, in seconds You've waited {SeekerTimeWaiting} => You've waited 17 seconds
{SeekerTimeWaitingMinutes} Amount of time the seeker has waited, in minutes and seconds You've waited {SeekerTimeWaitingMinutes} => You've waited 3m 13s
{SeekerEmail} Email address of the seeker in the chat session We'll send you a chat transcript at {SeekerEmail} => We'll send you a chat transcript at mtwain@tomsawyer.net
{ConferenceUri} Web-based screen-sharing session link for this session Go to {ConferenceUri} to share your screen => Go to https://meet.lync.com/example/wseeker1/13HDGYBZ to share your screen
{SessionGuid} Globally Unique ID of a chat session Your session is: {SessionGuid} => Your session is: 45de37b7-2cc6-40ce-b2b1-0dd30a013e8d
{SessionGuidUrlEncoded} Globally Unique ID of a chat session, URL-encoded Your session is: {SessionGuidUrlEncoded} => Your session is: 45de37b7-2cc6-40ce%2F%3D%26b2b1-0dd30a013e8d
{ReferrerUrl} For web-client initiated sessions, the address location that the chat was initiated from You launched the chat from {ReferrerUrl} => You launched the chat from http://supersweetCo.com/support
Name Definition Example
{AvailableExpertsCount} Number of available experts in the queue There are {AvailableExpertsCount} customer service reps waiting to handle your problem => There are 38 customer service reps waiting to handle your problem
{QueueName} Name of the queue Welcome to {QueueName} => Welcome to Initech Stapler Support
{SeekerAverageWaitTime} Average wait time for seekers in the queue over the past 24 hours, in seconds Average response time is {SeekerAverageWaitTime} seconds => Average response time is 87 seconds
{SeekerAverageWaitTimeMinutes} Average wait time for seekers in the queue over the past 24 hours, in minutes and seconds Average response time is {SeekerAverageWaitTimeMinutes} seconds => Average response time is 1m 27s
{WaitingSeekerCount} Number of seekers currently waiting in the queue There are {WaitingSeekerCount} people waiting for assistance => There are 4 people waiting for assistance
Name Definition Example
{TransferFrom} The name of the queue that a seeker is being transferred from We are transferring you from {TransferFrom} => We are transferring you from Initech Support
{TransferTo} The name of the queue that a seeker is being transferred into We are transferring you to {TransferTo} => We are transferring you to Chotchkie's Flair Line
{ExpertDashboardUrl} The url of the dashboard page for the expert servicing the chat
Note - Intended for use in expert-facing Text Resource messages
Check your service statistics at {ExpertDashboardUrl} => Check your service statistics at http://example.com/Chime/Home/Expert?id=11
{QueueDashboardUrl} The url of the dashboard page for this queue
Note - Intended for use in expert-facing Text Resource messages
Monitor the queue at {QueueDashboardUrl} => Monitor this queue at http://example.com/Chime/QueueDashboard/#!/2/dash
{ExpertCWEUrl} The expert context window url for this session
Note - Intended for use in expert-facing Text Resource messages
See session details at {ExpertCWEUrl} => See session details at http://example.com/Chime/Session/SessionTools?sessionID=18789
{SeekerCWEUrl} The seeker context window url for this session Rate this session at {SeekerCWEUrl} => Rate this session at http://example.com/Chime/Seeker/SessionTools?sessionID=18789
Name Definition Example
{CurrentDate} Current date Today is {CurrentDate} => Today is 03/10/2016
{CurrentTime} Current time It is {CurrentTime} => It is 4:59 PM
{ServerIP} IP address of the Chime server Hello, Chime is running on {ServerIP} => Hello, Chime is running on 192.168.1.248
{ServerFQDN} Chime server fully-qualified domain name Visit Chime at {ServerFQDN}/Chime => Visit Chime at http://swingline.initech.com/Chime