Skill Tag Routing

Route inbound chats based on agent skills

Chime in and get connected to the right agent right away! - Service Desk using Microsoft Lync

Try Cloud Version

Introducing Skill Tag Routing!

Summary:

With skill tag routing, a queue can route inbound chats to the right agents right away! This gives the ability for people who have specific problems to get connected to agents who are experts in that area without any need for escalation. This brand new way for queue routing saves time and headaches on both ends.