With the new Chime Home and queue pages, guests can now come and search through categories and
get connected to an agent via skill tag routing.
Guests can also choose a number of settings such as background, layout, and theme.
Improved Deflection and Routing
Managers can now create and configure routing tags at the queue level. They can create and
assign suggestions to queue routing tags that will be displayed to the guest on the home page
Suggestions can have a significant impact on deflecting guests through self help, and those that
do need to chat can be routed to the agent that is assigned that routing tag for quick and specialized support
Stability and Performance
The development team is on the cutting edge of new roll-outs with the Skype for Business Online
API, and we’ve been able to achieve 10x performance improvement for alerting with new changes to
the UCWA API
The new Chime Health Monitor app and API provides comprehensive health monitoring of the system
and will notify admins within minutes if the service loses functionality.
Integration, Alerts, and Reporting
Alerts support multiple languages, ability to upload alert recipients from a .txt file, and more.
There are a dozen new charts and reports.
The entire Chime app now has the ability to be translated into another language at the click of a button.
Each guest and user can set their own language preference from a list of languages in the footer.
Currently, we support English, German, Spanish, French, and Finnish.
To view the full release notes of Chime for Lync 2.6 Gold, please visit the
What's New page.