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- Chime 2.5 Service Release 1
Chime 2.5 Service Release 1 - v2.5.6982
(January 18, 2017)
Reduce volume of agent presence change records written to the Chime QueueAgentAvailability table.
Improve performance of the Queue and System dashboards
QueueAgentAvailabilityArchive table added, for storing older agent availability data.
Fix for uploading files through the web client and agent context window extension when the chat session ID contained certain characters.
Fix display error for status of alert group whitelist status for reviewers
Report to show agent availability in a queue for data that has been archived to the QueueAgentAvailabilityArchive table.